Refund & Return Policy

We provide only the best products to our customers and believe you will love them! However, sometimes you may need to return a product. Please review the following terms relating to refunds and returns:

To initiate a return, please email support@choicedepotdirect.com

Returns:

• If you would like to return your purchase, you may return an item for a refund of the merchandise within 30 days of delivery.
• All returns are subject to a restocking fee. These fees are dependent on the brand you purchase. This fee typically ranges from 15-30%, unless damages during shipping have occurred. 
• Refusing Shipment: If you refuse a delivery it will automatically be sent back to the warehouse and treated as a return. The same restocking fees mentioned above will apply.
• Refusing a shipment due to damage will not be treated as a return. We will send a replacement unit at no cost to you.
• Cancellations: All orders are processed immediately, if you decide to cancel your order, a 15-30% restocking fee will apply. The restocking fee is dependent on the product and brand. Because we have to re-stock and process your product, cancelled orders may take up to 1-2 weeks to process. This also applies to special order items.
• All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects and processes your return. 
• Refunds are only processed once our warehouse inspects and restocks the product. This process can take up to 5-10 business days from date of return.
• Refunds will be credited to the original payment method and can take up to 3-5 business days to reflect on your statement. Return re-stocking fees are not refundable.
• All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way.

To initiate a return, please email support@choicedepotdirect.com

Exchanges:

• Due to complexities with processing returned products, we cannot exchange items.
• If you are within 30-days from receiving you products, we can process your item as a return and you may order the product you prefer.
• The same return policy listed above will apply.

PRODUCT NOT ELIGIBLE FOR RETURNS

• Any product(s) that have been modified
• Any product(s) that are not in a resalable condition
• Any product(s) not that is not accompanied by an order number
• Any product(s) that is not in the original box with sufficient packaging materials

All returns must have return authorization from Choice Depot Direct prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.